Delivery & Returns
Delivery Policy
Our jewelry is made to order, in very small batches.
The production time varies depending on the model and can range from 2 days to a few weeks.
In all cases, your order will be shipped within a maximum of one month from the date your order is validated.
Once the package has been shipped, you will receive an email with:
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your tracking number
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a link to track the package in real time
Delivery zones
We currently only deliver to countries within the European Union, including:
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metropolitan France
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overseas departments and territories (DOM-TOM)
At the moment, we do not deliver outside the European Union.
If you reside outside the EU, please contact us by email before placing your order to check the possibility of shipping.
Delivery times after shipment
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Metropolitan France: generally 24–48 hours after dispatch
By tracked letter - €8
Via Colissimo with signature confirmation - €10
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Other EU countries: 3–7 business days after dispatch
Delivery times may vary depending on the period and the specific characteristics of the carrier.
The cost is between €10 and €20 depending on the destination. The exact amount is calculated when you enter your address.
Delivery tracking
To track the delivery status of your order, please refer to your confirmation email. You will find the order tracking number there.
If the tracking number is missing, you can contact us at contact.ciaoragazzaparis@gmail.com .
Returns & Exchanges
You have 14 days to inform us by email ( contact.ciaoragazzaparis@gmail.com ) and return your order.
You can then return your order to the following address:
Diane Tesson
44 bis Avenue Béranger
44100 Nantes
The conditions to be met are as follows:
- The product must not have been worn, used, modified, damaged, or subjected to any manipulation that could prevent its resale in new condition.
- The product must be returned in its original packaging.
The refund for the product(s) will be made within 14 days or less after receipt of the product(s).
The refund will be made by credit to the customer's bank account on the website.
The refund period may be deferred until the product returned by the customer has been received and verified.