Question 1

Where and how are your jewelry pieces made?

Accepted Answer

Our jewelry is handcrafted and assembled in very small batches in our French workshop in Nantes. It is created using glass beads, Swarovski crystals, and various gold-plated charms.Each piece of jewelry is made with attention and care.

Question 2

What is the composition of your jewelry?

Accepted Answer

Our jewelry is handcrafted from carefully selected materials.We source our beads and components mainly from French wholesalers.Some components, particularly gold-plated ones, come from selected international suppliers - notably Chinese.Materials may include natural pearls, glass, stainless steel, or gold-plated metal.We prioritize quality, durability and everyday comfort.

Question 3

How can I care for my jewelry on a daily basis?

Accepted Answer

To preserve the shine of your jewelry, avoid contact with water, perfume, and chemicals.Remove them before showering, sleeping, or exercising.Store them away from moisture, ideally in a box or pouch.Gentle cleaning with a dry cloth will help maintain their shine over time.

Question 4

What is the manufacturing and shipping time for my jewelry?

Accepted Answer

Our jewelry is made in very small batches, or even on demand. Production time depends on the design and can vary from 2 days to a few weeks.In all cases, your order will be shipped within a maximum of one month from the date your order is validated.

Question 5

In which countries do you deliver your jewelry?

Accepted Answer

We currently only ship to countries within the European Union (including overseas territories).For any specific request outside the EU, please contact us by email before placing your order.

Question 6

How can I track my order?

Accepted Answer

Upon dispatch of your order, you will receive an email with your tracking number and a link to track the parcel in real time.If you have not received this message within 48 hours, please contact us so we can check your shipment.

Question 7

What are the return deadlines for my order?

Accepted Answer

You have 14 days from the date of receipt of your order to exercise your right of withdrawal and return your jewelry.Items must be unused, in their original packaging, with all accessories.

Question 8

How do I return my order?

Accepted Answer

You have 14 days from the date of receipt of your order to contact us at the following email address: contact.ciaoragazzaparis@gmail.com

Question 9

What are the conditions for returning my order?

Accepted Answer

You can return your jewelry within 14 days of receipt, provided that it has not been worn, used, altered, damaged, and has not undergone any manipulation that would prevent its resale in new condition.The jewelry must be returned in its original packaging, with all accessories.

Question 10

How can I know if a piece of jewelry will be back in stock?

Accepted Answer

Sign up for our Newsletter to receive all the information, including when our products are back in stock.

Question 11

Does my jewelry come with a warranty?

Accepted Answer

Our jewelry comes with a 3-month warranty against any manufacturing defects, starting from the date of receipt.During this period, all repairs are at our expense.If you have any problems, please do not hesitate to contact us, we will find a suitable solution.

Question 12

Is it possible to have my jewelry repaired out of warranty?

Accepted Answer

Of course, we offer a repair service even after the warranty period.Depending on the nature of the repair, fees may apply; contact us to find a suitable solution together.

Question 13

What are the repair times for my jewelry?

Accepted Answer

Repairs are usually carried out within one month of receiving the damaged jewelry.

Question 14

Information on wearing and jewelry security

Accepted Answer

Our jewelry is intended for adults and young adults.They are not suitable for young children due to small parts which may present a risk; their use must remain under adult supervision.

- Free delivery on orders over €60 within France -

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